Nicereply - How to calculate Average Handle Time (AHT)? Here's the example: Total Talk Time (1700 minutes), plus Total Hold Time (500 minutes), plus Follow up Time (300 minutes), divided by the
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What Is Average Handle Time or AHT? [Formula Inside]
What is average handle time? Calculate it with caution.
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What Is Average Handle Time or AHT? [Formula Inside]
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What is average handle time (AHT) and how can you reduce it?
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