![What should I do when Wi-Fi connection fails or robot shows as offline in app? – Roborock Support Center What should I do when Wi-Fi connection fails or robot shows as offline in app? – Roborock Support Center](https://support.roborock.com/hc/article_attachments/900008989763/_______1619527647632.png)
What should I do when Wi-Fi connection fails or robot shows as offline in app? – Roborock Support Center
Official Roborock Community Group | Hi everyone. I am having problems with my S5, the message that i get is "An internal error occured, please reboot the system" and on the app
![Amazon.com - roborock E5 Mop Robot Vacuum and Mop, Self-Charging Robotic Vacuum Cleaner, 2500Pa Strong Suction, Wi-Fi Connected, APP Control, Works with Alexa, Ideal for Pet Hair, Carpets, Hard Floors (Black) - Amazon.com - roborock E5 Mop Robot Vacuum and Mop, Self-Charging Robotic Vacuum Cleaner, 2500Pa Strong Suction, Wi-Fi Connected, APP Control, Works with Alexa, Ideal for Pet Hair, Carpets, Hard Floors (Black) -](https://m.media-amazon.com/images/W/IMAGERENDERING_521856-T1/images/I/61PmBO8nEfS.jpg)
Amazon.com - roborock E5 Mop Robot Vacuum and Mop, Self-Charging Robotic Vacuum Cleaner, 2500Pa Strong Suction, Wi-Fi Connected, APP Control, Works with Alexa, Ideal for Pet Hair, Carpets, Hard Floors (Black) -
![roborock S5 MAX Robot Vacuum and Mop Cleaner, Self-Charging Robotic Vacuum, Lidar Navigation, Selective Room Cleaning, No-mop Zones, 2000Pa Powerful Suction, 180mins Runtime, Works with Alexa roborock S5 MAX Robot Vacuum and Mop Cleaner, Self-Charging Robotic Vacuum, Lidar Navigation, Selective Room Cleaning, No-mop Zones, 2000Pa Powerful Suction, 180mins Runtime, Works with Alexa](https://m.media-amazon.com/images/W/IMAGERENDERING_521856-T1/images/I/51OrC8tk1LL._AC_UF894,1000_QL80_.jpg)
roborock S5 MAX Robot Vacuum and Mop Cleaner, Self-Charging Robotic Vacuum, Lidar Navigation, Selective Room Cleaning, No-mop Zones, 2000Pa Powerful Suction, 180mins Runtime, Works with Alexa
![How to Reconnect Wi-Fi on ROBOROCK Q7 Max+ Robot Vacuum Cleaner and Mop - Restart WiFi Network - YouTube How to Reconnect Wi-Fi on ROBOROCK Q7 Max+ Robot Vacuum Cleaner and Mop - Restart WiFi Network - YouTube](https://i.ytimg.com/vi/3zRx0jI-sGg/maxresdefault.jpg)
How to Reconnect Wi-Fi on ROBOROCK Q7 Max+ Robot Vacuum Cleaner and Mop - Restart WiFi Network - YouTube
![S5 Max keeps giving “internal error” message. Have cleaned all the wheels, brushes, dust trap, reset it, reset the Wi-Fi deleted, the map…still won't work. Goes about 5 or 6 feet from S5 Max keeps giving “internal error” message. Have cleaned all the wheels, brushes, dust trap, reset it, reset the Wi-Fi deleted, the map…still won't work. Goes about 5 or 6 feet from](https://i.redd.it/czc9t5stix391.jpg)
S5 Max keeps giving “internal error” message. Have cleaned all the wheels, brushes, dust trap, reset it, reset the Wi-Fi deleted, the map…still won't work. Goes about 5 or 6 feet from
![roborock E5 Mop Robot Vacuum Cleaner, 2500Pa Strong Suction, Wi-Fi Connected, APP Control, Compatible with Alexa, Ideal for Pet Hair, Carpets, Hard Floors (White) roborock E5 Mop Robot Vacuum Cleaner, 2500Pa Strong Suction, Wi-Fi Connected, APP Control, Compatible with Alexa, Ideal for Pet Hair, Carpets, Hard Floors (White)](https://m.media-amazon.com/images/W/IMAGERENDERING_521856-T1/images/I/51kB7Yn9FfS._AC_UF894,1000_QL80_.jpg)