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Using IBM Watson to detect Facebook messages' tone and prioritize support requests | by Giuliano Iacobelli | Medium
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Tone Analyzer for Customer Engagement: 7 new tones to help you understand how your customers are feeling - Archive of the IBM Cloud Blog
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With new Tone Analyzer, IBM Watson can tell if customers are satisfied or frustrated on its own | TechRepublic
IBM Watson on Twitter: "Watson Tone Analyzer: 7 new tones to help understand how your customers are feeling https://t.co/zlAj7n2Xk2 #AI https://t.co/qaB2cMCQE8" / Twitter
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